If you want to provide excellent customer service (or even transform into customer service hero) you will need to have the right set of qualities for the job. Otherwise you are not going to amaze your customers with how they are treated and in a short period of time you might lose many of them.... (more)
When thinking about your social media you define a strategy. Many report, that diving into social media with no clear plan can do more harm than good for your business.
Not participating in social media at all has the same effect. And remember that if you want to stay competitive on the market ... (more)
A customer database is a repository of all information pertaining to the customers of a business. This helps the business to connect with customers in a better way and helps to generate the reports and retrieve any report at any point of time. A client database is one of the key reasons for the s... (more)